Twitter is a great tool for businesses looking to communicate with their customers, but it’s not always the most user friendly for the people behind the brand. That’s where CoTweet comes in.
CoTweet sharing a twitter account amongst multiple users dead-simple. This is important because for a business to effectively use twitter it’s often important to have multiple departments and people working together.
You can see a more in-depth review of CoTweet here, but here’s some of the highlights for us:
- Assign tweets to users – Got a question you don’t know? Assign it to someone who does and they receive a notice to answer the tweet
- Integrated bit.ly – Shortens urls and tracks clicks so you can see who’s really paying attention to what you’re saying
- Tweet Dashboard – Keeps all @replies and DMs in an “inbox” style system so you never miss a message from a follower
- Conversation Tracking – Shows all conversations your account has had with a user so you have the background info at your fingertips to better serve them
- On Duty – When a user is “on duty” they receive messages at set intervals alerting them of any new tweets.
The biggest downside is that CoTweet is still in a closed beta, for now. But don’t let that discourage you. We got an invitation within a few days of asking for one and even if you don’t get one, it won’t be closed for long by my guess.
